The Elite Support Difference
WHAT IS ELITE SUPPORT?
Elite Support provides rapid diagnosis, responsive turnaround and quality, consistent communication, robust parts availability and superb customer service; all provided by a highly-trained staff.
RAPID DIAGNOSIS
Express Assessment is a diagnostic process that ensures you get an estimate of severity, downtime, part needs, and costs within two hours of initial service write-up. In cases of complex issues or multiple complaints, an estimated time for a complete diagnosis within two hours of initial service write-up.
EXCEPTIONAL TURNAROUND AND QUALITY
Best practices ensure you have the fastest possible turnaround time, including an upfront parts availability check, scheduling the most qualified technician for the work, and a rigorous quality check before your truck leaves the facility.
CONSISTENT COMMUNICATION
Before any work is done, you’ll be contacted with time and cost estimates. After the repair begins, status updates will be communicated as they occur. Once the repair is complete, you will be notified immediately so you can get back on the road. All communications are tracked and documented for future reference.
ROBUST PARTS AVAILABILITY
We stock the most critical repair parts by using a regularly updated, locally customized stocking list. These steps minimize your downtime by ensuring quick access to the necessary parts. If a part does require a special order, you’ll get daily order tracking updates so you know when it’s in stock.
